1. Click on the Simple Help icon to the left.
2. Save the download to your desktop.
3. Minimize your browser and double-click the Simple Help icon on your desktop.
4. Input your name and organization, and click Allow on any security prompts as CTS connects to your computer.

1. Click on the Remote Agent icon to the left.
2. Save the download to your desktop.
3. Minimize your browser and double-click the RemoteAgent.exe icon on your desktop.
4. Provide CTS with the Internet ID and Password supplied by the Remote Agent software.

join.me is a useful fallback if for any reason Remote Agent does not work for you.

1. Click on the join.me icon to the left.
2. Click on start meeting, and then click Run when prompted.
3. Provide CTS with the join.me link found at the top of the application.
4. When requested, allow mouse/keyboard control.